Data Protection

This data protection policy applies to all websites, applications and business activities operated and undertaken by Fröling Heizkessel- und Behälterbau G.m.b.H., Industriestrasse 12, A-4710 Grieskirchen, as well as related companies (hereinafter “Fröling”).  

We take the protection of your personal data very seriously and therefore handle the data you entrust to us with great care and use it only for purposes to which you have entitled us or for which there is a legal basis. We therefore process your data only in accordance with the legal regulations (DSGVO, DSG, TKG 2003).  

The following explanation gives you an overview of how we guarantee this protection, and what kind of data is collected for which purposes. Websites and Apps from Fröling may contain links to websites of third party providers, to which this privacy policy does not extend.    

Data processing through accessing our website and using our applications  
Personal data is data about you. This includes, among other things, your name, address and email address. As a matter of principle, you do not have to divulge any personal data in order to visit our website.  

Fröling automatically collects and stores information that your browser or App transmits to us in our server log files. This consists of browser type/version, operating system used, referral URL, host name of the accessing computer, and time of server request.  

This data is anonymized, and used only for statistical purposes or to improve our internet and online services. This anonymized data is stored separately from personal data on secure systems, and cannot be attributed to individual persons. This means that your personal information remains protected at all times.  


Some of our websites and applications use cookies. These are small text files that are stored on your device with the aid of the browser. They do not pose any risk of harm and do not contain any viruses. We use cookies to make our offer more user-friendly. Some cookies remain stored on your device until you delete them. These allow us to recognize your browser on your next visit.  

Through the appropriate settings of your browser, the Apps or the operating system environment (iOS, Android), you can prevent the transmission of such data, but this may lead to problems with the access, operation or functionality of the content or service offered.  

The data processing in connection with the associated cookies and analysis or tracking tools is based on legitimate interests (improvement of our offer and the website) and consent of the user (through the settings of the web browser).  

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by a cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymization on this website, your IP address will be shortened beforehand by Google within member states of the European Union and in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address provided by your browser to Google Analytics will not be merged with other Google data. You can prevent the storage of cookies through a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all of the features of this website to the fullest extent possible. In addition, you may prevent  Google’s collection of the data generated by the cookie that is related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: For more information about Terms of Use and Privacy, please visit Data storage will be for a period of 26 months. Google LLC is certified under the Privacy Shield Agreement  

Google Adwords Conversion Tracking

As a Google AdWords customer, Fröling uses Google Conversion Tracking, an analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google AdWords places a cookie on your computer (“conversion cookie”) if you have reached our website via a Google Ad. These cookies expire after 30 days and are not used for personal identification. If you visit certain of our pages and the cookie has not expired, we and Google may recognize that someone clicked on the Ad and was redirected to our site. Each AdWords customer is attributed a unique cookie. Cookies therefore cannot be tracked through the websites of advertisers. The information gathered with the aid of conversion cookies is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Advertisers will see the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.  

If you do not want to participate in tracking, you can object to this use by preventing the installation of cookies through a corresponding setting of your browser software (deactivation option). You will then be excluded from conversion tracking statistics. For more information and the privacy policy of Google, see:   

Use and disclosure of personal data - General:

In some cases, we require your name and address, as well as additional information, in order to offer you the desired service. If you choose not to provide us with your personal information, you may be unable to obtain certain information, services or benefits.  

Personal data is only stored and processed if you give it to us for this particular purpose, e.g. in the context of a registration, to answer your inquiries, for processing completed contracts, competition/seminar processing, technical administration, login activities and provided services within the respective webpages or Apps , as well as in the scope of fulfillment of legal (storage) regulations. The legal bases for the respective data processing are therefore: contract initiation, fulfillment of the contract, legal obligations, consent, and the legitimate interests of Fröling.  

Your personal data will only be transmitted to third parties if this is necessary for the purpose of contract execution – for example, the forwarding of order data and inquiries to suppliers or distribution partners – or for billing purposes, if you have given your consent or if this is provided for by the law. Internally, only those places that need your data will receive it for any given purpose. Recipient categories, dependent on the respective processing purpose, include the following: Banks, insurance companies, tax consultants, suppliers, service providers, authorities, legal representatives, distribution partners, IT service providers, companies within the corporate group.  

There is no intention to transfer your data to third party countries or to international organizations. Should this be necessary in exceptional cases, it will be done in compliance with all data protection regulations.  

The deletion of stored personal data will occur if you revoke your consent to processing and no other legal basis for storage exists, if its knowledge is no longer necessary to fulfill the purpose of processing, if its storage is unacceptable for other legal reasons, if statutory retention periods have expired, or if limitation periods of potential legal claims have expired.  

Website contact form; Contact via email

If you contact us via the form on the website or by e-mail, your data will be stored in order to process the request and in case of related queries. Depending on the content of your request, Fröling will process your data on the basis of contract initiation or legitimate interest. The data is stored, depending on the type of request, for the period necessary for request processing, and beyond that for the duration of legal retention periods and/or limitation periods of potential legal claims.  

Business relationship - contractor

In the context of business relationships (for example, with customers, suppliers, and also with regard to seminars), the data disclosed or collected for this purpose is processed for the purpose of performing the contract. This is done according to the legal basis of the contract.  

(Contact) data from contact persons of the contractual partners (if this is not a natural person), as well as (contact) data of seminar participants is processed by us on the basis of legitimate interest, this being for the purpose of traceability of responsibilities and ensuring of a proper performance.  

The data is retained for the duration of the business relationship or fulfillment of the contract and beyond for at least as long as there are legal retention periods, or while statutory periods of potential legal claims have not yet expired. 


You have the option of subscribing to our newsletter via our website (or by agreeing via another form of consent from Fröling). For this we require your email address and your consent that you agree to receiving the newsletter. This data is processed only for the purpose of sending out the newsletter (customer information). Your consent constitutes the legal basis for processing. You can unsubscribe from the newsletter at any time. We will delete your data in connection with the newsletter dispatch immediately, or at the latest after the expiration of limitation periods with regard to potential legal claims.  


If you participate in a competition, the processing of your data takes place on the basis of contractual fulfillment or legitimate interest (selection of a winner and agreement) and/or consent for the purpose of competition processing. The data is deleted at the latest when statutes of limitations of potential legal claims resulting from the competition have expired.  


Wenn Sie an einem Gewinnspiel teilnehmen erfolgt die Verarbeitung Ihrer Daten auf Basis Vertragserfüllung bzw. berechtigten Interesses (Gewinnerauslosung und -verständigung) und/oder Einwilligung zum Zweck der Gewinnspielabwicklung. Die Daten werden spätestens gelöscht, wenn Verjährungsfristen potentieller Rechtsansprüche ab Auslosung abgelaufen sind.  

Your rights

You have the right to information about the data stored pertaining to yourself. In addition, in accordance with the statutory provisions, there is a right to correction, deletion, restriction or data movement of your personal data.  

There is a right to object to processing for legitimate interests. If you object to the processing of your data for direct marketing purposes, this personal data will no longer be used for such purposes. If data is processed by us for other purposes on the basis of legitimate interest, then we will no longer process such personal data, unless we have compelling legitimate reasons for the processing that outweighs your interests, rights and freedoms, or the processing is in the scope of the assertion, exercise or defense of legal claims.  

As far as the processing is based on a consent, the right to revoke such consent is effective in the future.  

Moreover, there is a right of appeal to the supervisory authority. In Austria, this is the Data Protection Authority (Datenschutzbehörde).  

Further information

There is no automated decision making including profiling, in accordance with Art. 22 paras. 1 and 4 of the DSGVO.  

Your trust is important to us. Therefore, we want to answer your questions regarding the processing of your personal data at any time. If you have any questions that this Data Protection Policy could not answer, or if you would like more in-depth information, please contact us.  

Fröling Heizkessel- und Behälterbau G.m.b.H.
Industriestrasse 12
4710 Grieskirchen
Tel.: +43 (0)7248 / 606 – 0

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Fröling Heizkessel- und Behälterbau Ges.m.b.H.
Industriestraße 12 | A – 4710 Grieskirchen


Froling is a pioneer in modern wood heating systems. The Froling signature is on many products from the groundbreaking invention of the firewood boiler with high-temperature combustion, from the wood chip burner with Lambda technology to the development of the internationally acclaimed pellet boiler.

A wide variety of well-known international quality awards underscores the ongoing success of the Austrian family company.

Heating with biomass

Heating with wood is convenient, saves on heating costs, is a secure renewable raw material and is also carbon-neutral